Privacy Policy

Go2Lisbon / Privacy Policy

Privacy Policy

Go2Lisbon Tours takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the provisions of data protection law. This privacy statement informs you about how, to what extent and for what purposes we process the personal data of customers using go2lisbon.pt.

Subject of Data Protection

Subject of data protection is personal data. Data is personal if it can be assigned to an identified or identifiable natural person. This includes information such as names, addresses, email addresses and telephone numbers.

Collection, Processing and Use of Personal Data on Request

The use of our website is generally possible without providing personal data. You are neither obliged to visit this website nor to provide any personal data. If you do not provide us with personal data, you might not be able to use individual functionalities of this website. Otherwise there will be no consequences for you. The collection of users’ personal data on our site is always on a voluntary basis, except in the cases described in the following. We would like to point out that data transmission over the Internet (e.g. communication by email) can have security gaps. A complete protection of data against access by third parties is not possible. We collect, process and use your personal data, which you have provided us with when booking.

Contact establishment

If you provide us with personal data for the purpose of contacting us, this data will be used by us as this is necessary for the purpose of the respective communication.

Information you provide to Payment Processors

All payments made are processed by a PCI/DSS-compliant (these are payment card industry security standards) payment processing. All information collected by these third-party providers for purposes of processing your payments is not available to us unless you have otherwise provided this information to us in connection with your use of the Websites or our products and services.

Data Processing to Enable the Use of the Website

When you visit our website, we collect the necessary data to enable you to use it (usage data). This includes your IP address and data about the start, end and subject of your use of the website as well as any identification data (e.g. your login data when you log into a secure area). This data is used to provide and design the service according to users’ preference. This data is always deleted as soon as it is no longer required and if there are no storage obligations. For information on the processing of pseudonymous usage profiles, see item VII.

Data Processing for Mobile Devices

When you download data or access website optimized for mobile devices, we may collect information about you and your mobile device as described above in this statement. This can include location data. You can control or deactivate location services from the settings menu on most mobile devices. If you have questions about deactivating location services on your device, we recommend that you contact your mobile service provider or the manufacturer of your device. If we collect other personal data that is transferred as a result of your use of your access to our website with a mobile device, we will obtain your express consent in advance.

Data Collected From Other Sources

We may obtain additional information about you from third parties to supplement our account information to the extent permitted by law. This includes demographic and navigation data.

Cookies

When you visit our website, information may be stored on your computer in the form of a cookie. This Section describes the cookies we use and explains why we use cookies and how we deal with the collected information. It also explains how cookies enable our website to function properly and why you may not be able to experience the full functionality of the website if you disable the use of cookies. By visiting our website without changing your settings, you agree to receive all cookies and other data collection tools; however, if you do not accept the use of these cookies, you can change your cookie settings at any time. All the companies or networks that we work with have their own privacy policies and offer a mechanism for users to opt out tracking and behavioral targeting available through the ad itself or through the opt out mechanisms listed in the ‘How to control or delete cookies’ section.

Why do we use Cookies?

We use cookies for a variety of reasons, including to:

  • enable, facilitate and streamline the functioning of and your access to our website;
  • track traffic flow and patterns of travel in connection with our website;
  • understand the total number of visitors to our Website on an ongoing basis and the types of internet browsers (e.g. Firefox, Chrome or Internet Explorer) and operating systems (e.g. Windows or Mac OS) used by our visitors;
  • monitor the performance of our website and continually improve it;
  • customize and enhance your online experience.

What types of Cookies do we use?

The types of cookies used by us and our partners in connection with our website can be classified into one of five categories, namely “cookies necessary for essential Our purposes”, “functionality cookies”, “performance and analytics cookies”, “advertising and tracking cookies”, and “social media cookies’. We have set out some further information about each category, and the purposes of the cookies we and third parties set in the following table.

Cookies necessary for our essential purpose:

These cookies are essential in providing you with our website and all services available through the website. These cookies also support with features, such as access to secure areas. Without these cookies, services you have asked for, such as transactional pages and secure login accounts, would not be possible.

Functionality Cookies:

Functionality cookies record information about choices you have made and allow us to tailor our website to you. These cookies mean that when you continue to use or come back to the website, we can provide you with our services as you have asked for them to be provided. For example, these cookies allow us to:

  • Save your location preference if you have set your location on your homepage, and, if applicable, to receive a local weather forecast;
  • Remember settings you have applied, such as layout, text size, preferences, and colors;
  • Show you when you are logged in;
  • Store accessibility options

Performance and Analytics Cookies:

We use performance/analytics cookies to analyze how our website is accessed, used, or is performing to provide you with a better user experience and to maintain, operate and continually improve the website. For example, these cookies allow us to:

    • Better understand the visitors of our website in order to improve and insure present and relevant content;
    • Test different design ideas for particular pages, such as our homepage;
    • Collect information about our website visitors, such as where they are located and what browsers they are using;
    • Determine the number of unique users that visit our website;
    • Improve our website by measuring any errors that occur;
    • Conduct research and diagnostics to improve product offerings.

    We use Google Analytics and many other analytics tools to helps us understand how users engage with the website. These web analytics services use first-party cookies to track user interactions, in our case, this means they are used to collect information about how are visitors are using our website.This information is used to compile reports and create services to help us improve our website and the services associated with it. The reports disclose website trends without identifying individual visitors. Some services will allow you to opt out of tracking with their services directly. For instance, while you cannot opt out of use of cookies with our site, you can opt out of Google Analytics without affecting how you visit our site – for more information on opting by Google Analytics across all websites you use, visit this Google page.

    Advertising and Tracking Cookies:

    We may allow third party companies, including advertising companies (such as Google), to place cookies on our website. These cookies enable such companies to track your activity across various sites where they display ads and record your activities, so they can show ads that they consider relevant to you as you browse the Internet. These Cookies store information about the content you are browsing together with an identifier linked to your device or IP address.

    These Cookies also allow us and third parties to know whether you’ve seen an ad or a type of ad, and how long it has been since you’ve last seen it. This information is used for frequency capping purposes, to help tailor the ads you see, and to measure the effectiveness of ads.

    Third Party Cookies:

    There are various pages on our website where third parties provide applications of their own cookies to track the success of their services (applications) or customize applications for you. Due to how these cookies work, we cannot access the cookies, nor can the third parties access the data in cookies used by us. Some pages of our website may also contain embedded content and these third-party sites may set their own cookies.

    How to control or delete Cookies

    You have the right to accept or stop cookies from being stored on your device at any time by modifying the settings in your web browser to reflect your cookie preferences. Please be aware that you may not be able to use all the interactive features of the website and/or online courses and content once cookies are disabled.

    Most browsers offer instructions on how to change your cookie settings. These settings will typically be found in the “options” or “preferences” menu of your browser.

    Cookies that have been set in the past

    If you have disabled one or more Cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.

    Deletion of Data

    We retain data for the duration of your business relationship with us and otherwise as required under applicable law. Personal data will be kept for no longer than is necessary for the purposes for which your personal data are processed. We will retain your personal data as long as required so that we can provide these services to you. If you are in the European Economic Area, at the moment you withdraw your consent for the processing of your personal data, all your personal data received and stored are erased if no longer needed by us. Unless we are required to retain this personal data by law or to comply with our regulatory obligations. In such a case, we will only keep this personal data for as long as necessary. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact our data privacy resource at support@go2lisbon.com.

    Data Security

    Go2Lisbon has taken the necessary technical and organisational measures to protect the personal data provided by you against loss, destruction, manipulation and unauthorized access. Our employees and all persons involved in data processing are obliged to comply with the data protection laws and to treat personal data confidentially. Our employees have been trained accordingly.

    We use a secure online transmission procedure, the so-called “Secure Socket Layer” (SSL) transmission, to protect the personal data of our users. You can see this from the fact that an “s” (https://) is added to the address component http://, or a green, closed lock icon is displayed. By clicking on the icon, you will receive information about the SSL certificate used. The display of the icon depends on the browser version used by you. The SSL encryption guarantees that your data is transmitted in an encrypted and complete way.

    European Union Data Subjects Right

    The European Union’s General Data Protection Regulation and other countries’ privacy laws provide certain rights for data subjects. If you wish to confirm that Go2Lisbon is processing your personal data, or to have access to the personal data Go2Lisbon may have about you, or have other questions, please contact us via support@go2lisbon.com. You may also request information about: the purpose of the processing; the categories of personal data concerned; what the source of the information was (if you did not provide it directly to Go2Lisbon); where the personal data is stored and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by us if it is inaccurate. You may request that we erase that data or cease processing it, subject to certain exceptions. You may also ask us for your personal data to be supplemented or updated, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. You may withdraw your consent for the processing of personal data or the further processing of personal data by us at any time. You may also request that Go2Lisbon ceases using your data for direct marketing purposes. In many countries (including EEA countries), you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how Go2Lisbon processes your personal data. When technically feasible, we will—at your request—provide your personal data to you or transmit it directly to another controller. You have the right to receive your personal information in a structured and standard format. In addition to the information contained in this Privacy Statement, you may be provided with additional and contextual information concerning particular services or the collection and processing of your personal data upon request.

    No Automated Individual Decision

    We do not use your personal data for automated individual decisions.

    How can You Contact Us?

    You will find our contact details as the responsible body in the imprint.

    If you wish to exercise your rights mentioned under item XIV or if you have any questions about our privacy policy or this privacy statement, you can contact us at the following address:

    Rua Robalo Gouveia, 7C, 1950-392 Lisboa, Portugal

    Phone: +351 969 009 888

    Or by email: support@go2lisbon.com

    Changes to the Privacy Statement

    From time to time, we may need to update or modify this Privacy Statement, to reflect changes in our business practices, data collection practices or organization. We reserve the right to amend this Privacy Statement at any time, for any reason, without notice to you, other than the posting of the amended Privacy Statement on our website, or, if you have provided your email address to us, sending you an email notifying you of the amended Privacy Statement. It is strongly recommended to check the Website often, referring to the date of the last modification listed at the top. We will in any case not reduce your rights under this Privacy Statement without your explicit and informed consent. If you do not agree to the changes, you should discontinue your use of the Website, and cease providing personal information to us, prior to the time the modified Privacy Statement takes effect. If you continue using the Website or provide personal information after the modified Privacy Statement takes effect, you will be bound by the modified Privacy Statement.